Patience and Flexibility Are Key!
As we all shift to an increased reliance on digital tools for connections and instruction during this unprecedented time, we can appreciate that you will need assistance with technology. This page will contain resources related to technology students may be using for classes and Volusia Live.
Your teachers are your first line of support when you need help with technology for their class. Reach out via email to them. All emails can be found HERE. This year will be bumpy as we get used to Volusia Live and teachers will work with you on tech issues, they just ask that you be patient with them too because it is new for them and they are not all technology experts!
VCS also has a helpline that you can call at 386-626-0095 between the hours of 8AM-5PM and 386-626-0070 between the hours of 8AM and 3PM if any of your district accounts are not working. They can't help you with classroom specific issues, like finding the link for a teacher's live lesson. You can also call VCS technology services if you are having issues with hardware (like a laptop you checked out from us) or district accounts at 386-734-7190 extension 20000. They are open from 8:30-3:00 on school days. At the beginning of any quarter the help lines are very busy, so please be patient.
vPortal- Where All of Your Tools and Resources Live!
Sudents should be logging in to vPortal to check their school email and Canvas regularly. VPortal is where all learning applications and resources are housed for Volusia County students and teachers. You access vPortal by going to the Volusia County Schools website and clicking on vPortal.
Students login with their school email address ([email protected]) and whatever you have chosen for your password. If this is your first time accessing vPortal because you are new to Volusia County Schools, your temporary password will be your eight digit birthday (MMDDYYYY).
If you have forgotten your password and you need assistance resetting it, you can contact any of your teachers. They all have the ability to reset your password to a temporary password. You will also notice on the login screen a button to press if you have forgotten your password. This only works if you have set recovery questions. Please click where it says "Need to register for self-service password reset" and set recovery questions if you have never done so and you will avoid having to ask one of your teachers to reset your password in the future. If you are locked out of your account or can't reach a teacher, you can contact the VCS help desk at 386-734-7190 extension 20000 to have them reset your password.
Once you are inside vPortal, your instructional apps will be located on your screen. You will be using Gradebook (to see current schedule, current grades, and contact info for teachers), Office 365 (for your school email, Microsoft Teams, Word, Excel, and Powerpoint), Canvas (for many courses this will be where lessons are housed, but all teachers will have a homepage with info about class), and Zoom (some teachers will utilize Microsoft Teams and some will use Zoom for live lessons).
If you are missing any of these tiles or want to add anything into your vPortal, click on the + at the top of vPortal and search for the tile you need to add and press ADD.
In addition, you will find a tile labeled Destiny that will tell you what books and equipment you have checked out, a link to the SCHS website, a link to the school counslors' website (where you can request schedule changes), and a link to the daily announcment livestream. Announcements air at the beginning of 2nd period daily, so 9:24-9:28.
When you open Office 365, you will find Outlook (your email) and Microsoft Teams (where teachers will communicate with you and most will host class meetings). You can download any of these apps directly to a computer for free using the button that says install office. You can also access any of the apps on a phone by visiting the app store and searching for Microsoft. All of the apps are free and you login with the same login you use to access vPortal ([email protected] and whatever you have chosen for your password).
When you check your email, make sure you are looking at both FOCUSED and OTHER emails to ensure you don't miss anything!